Puertoricanpride

Frequently Asked Questions

You can track your order status in real time by entering your order information on the Track Order page. 

After an order has been placed, it is promptly sent to one of our fulfillment centers where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location as well as expected shipping charges. 

US Shipping Time Estimates

Shirts: 7-20 Days
Other Products (Custom ordered or made): 10-30 Days
Items that are stocked in our Texas warehouse include: food items, automotive items, most jewelry, hats, decals, leggings, face masks and dominoes are shipped within 3-5 days. 

Holidays

Puerto Rican Pride observes most holidays (New Years, Christmas, Thanksgiving) and does not ship products on these days. Your item will ship on the next business day following a holiday.

International Shipping Time Estimates

Shirts: 14-24 Days
Other Products: 20-40 Days

Shipping Charges

Puerto Rican Pride uses a weight based shipping calculation. 

Example 1: A facemask is generally less than 4oz and will ship for about $3.60
Example 2: A single cup weighs approx. 16oz and will ship at about $7.00
Example 3: An order containing a cup, a shirt and a mask will weight approx. 30oz and will ship around $9.00

Items are generally shipped USPS First Class or Priority. Alternatively, heavier items may ship UPS. Tracking numbers are emailed to you upon creation. 

Local Pick ups:

An option of locally picking up your product will eliminate any shipping charges. 

PuertoRicanPride successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

Simply choose your style from the dropdown menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number once it’s done.

Orders can only be modified or cancelled within 24 hours of purchase.. After that, we can no longer cancel an order. All items are immediately processed and sent to production queue to ensure that we meet our delivery time estimates.

PuertoRicanPride will not refund nor assume liability for orders that are lost due to incorrect Shipping Address provided, Orders Refused, Unclaimed, Undeliverable due insufficient address provided. However, if an item was returned due to an error on our part, we are happy to resend your item at our expense. 

Avoid Mis-shipments

To avoid a package from being returned or misdelivered, please verify your address before submitting your order. Common errors include: missing apartment or suite number, wrong zip code, using local variations of roads that are abbreviated or using I50 instead of interstate 50 as an example. 

PuertoRicanPride is an online retailer of custom designed Puerto Rican themed apparel, jewelry and other items. All merchandise is custom printed and shipped directly to you.

PuertoRicanPride adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

All of our products are carefully inspected for quality and we will replace any flawed/damaged apparels, free of charge. If you decide you do not like an item, we are happy to allow you to return it at your expense. Please include your order number so that, we can credit you for the return.

We use trusted brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, and Port & Company.